Menu

ISO/IEC 20000-1:2018 - Information Technology - Service Management Systems

ISO/IEC 20000-1:2018 - Information Technology - Service Management Systems

The dynamic world of Information Technolgy (IT) it is important to deliver cutting edge services. ISO /IEC 20000-1 provides a structure for the organization to increase productivity, innovation and customer satisfaction. With a robust IT security system in organizations you can achieve high standards.

ISO/IEC 20000-1 is an international standard that specifies the requirements for an organization to establish, implement, maintain and continually improve a Service Management System (SMS). This standard is designed specifically for IT service providers. It provides a complete model for building service quality into your IT service offerings to meet the needs of your customers and satisfy management and boards.

Benefits of ISO/IEC 20000-1


checkmark

Connects IT services with business objectives for better outcomes.

checkmark

Delivers clear documentation for customers.

checkmark

Minimizes downtime and costs by streamlining workflows.

checkmark

Enhances processes to avoid recurring errors.

checkmark

Manages security risks with robust knowledge management.

checkmark

To gain a competitive edge with a recognized certification.

Benefits of ISO/IEC 20000-1

Frequently Asked Questions

How Can We Help You?

We are here to answer all your questions.


©2026 Intercert. All Rights Reserved